Ch. 2, § 3. Administration

(a) The VHW or the WVSNF is under the direction of the Department of Health and is supervised by the Facility Administrator. All programs and activities within the VHW or WVSNF shall be consistent with the Department of Health's direction. (b) A comfortable and pleasant environment shall be a priority of the VHW and the WVSNF. (c) The VHW or the WVSNF shall work closely with the Department of Veterans' Affairs, various community hospitals, and various state and local agencies in providing and coordinating services for residents. (d) Services provided by the VHW or WVSNF shall comply with applicable state and federal standards governing the institution. (e) The VHW and WVSNF shall maintain records for each resident and make those records available to the resident. (f) The VHW and WVSNF shall establish a system for investigating and reporting incidents, accidents or injuries occurring after admission to the home. (i) Written records shall be completed for each occurrence. (ii) The system shall also address suspected incidents of resident neglect or abuse. (iii) The VHW and WVSNF shall report any unusual deaths, serious incidents or accidents to the appropriate authorities, including the Office of Healthcare Licensing and Survey (OHLS) and the Department of Veteran Affairs. (iv) The VHW and WVSNF shall establish a resident grievance method that complies with federal and state requirements.