Ch. 5, § 3. Service Quality

. (a) A behavioral health center shall: (i) Be certified according to Chapter 2 of these Rules; (ii) Utilize evidence-based practices and promising practices; (iii) Guarantee each client's right to an individualized plan of appropriate services which provides for treatment in the least restrictive environment that may reasonably be expected to benefit the client; (iv) Develop processes to manage wait lists or practice same day access; (v) Develop practices which result in high quality services as demonstrated in positive, cost effective client outcomes that are determined by the Department in collaboration with providers; (vi) Provide integrated mental health or substance use disorder treatment services that are coordinated with primary care as applicable; (vii) Gather and use client feedback to improve the quality of care; and (viii) Not deny eligibility to clients or individuals seeking services based on the behavioral health center's inability to deliver services.