New SBS Company Complaint Portal for Complaint Communications

AID ARKANSAS INSURANCE DEPARTMENT Hugh McDonald SECRETARY OF COMMERCE Jimmy Harris COMMISSIONER ARKANSAS INSURANCE DEPARTMENT Bulletin No. 8-2026 To: All Licensed Insurance Companies From: Arkansas Insurance Department Date: July 9, 2026 Re: New SBS Company Complaint Portal for Complaint Communications On August 5, 2026, the Arkansas Insurance Department (AID) will begin using NAIC's State-Based System (SBS) External Company Complaint Portal to communicate with insurance companies about consumer complaints. The new portal allows you to view all your cases from a dashboard, and exchange messages or attachments with the Department from within a case. On August 5, 2026, you will receive an email that includes another copy of the below instructions, as well as your Company Complaint PIN which will be used to login to the Company Complaint Portal. SBS for Organizations requires only one login to access all states that use SBS. Therefore, if you already use SBS for Organizations in other states and have an NAIC login, you do not need to create a new SBS for Organizations account. Instead, you will simply use your existing NAIC login. Only new users need to create a new SBS for Organizations account. In either scenario, all users will need to associate their Arkansas company with their accounts by using each company's "Company Number" and "Company Complaint PIN". Sign up for SBS for Organizations by following these simple steps: Step 1: Go to www.statebasedsystems.com. Select Arkansas from the jurisdiction dropdown and click Sign Up for SBS for Organizations. Step 2: Follow the prompts to create your account and log into SBS for Organizations. Step 3: Add your company to your account using the "Add Entity" function. For the "Type", select "Company Complaint". Then select "Arkansas" for your jurisdiction and input your Company Complaint PIN. You will need to input one additional piece of information to verify your company - FEIN, NAIC Cocode or SBS Company Number. Step 4: Begin using the Company Complaint Dashboard to simplify your company complaint process and respond to complaints. Be sure to sign up for notifications under "User Settings" so that you receive system and email notifications when a new case attachment or message is available for review. For additional security protections, please refrain from creating an account using a generic company or department email address. Each selected user within the organization should sign up with their own company email account. There is a user guide available to walk you through adding your company to the portal, how to set up notifications, and how to add attachments and send direct messages via the portal to the AID. Please review this information at the following link: https: //www.statebasedsystems.com/solar/docs/CompanyComplaint.pdf Please contact the NAIC Service Desk with questions or other login issues at sbshelp@naic.org. Jimmy Harris, Commissioner Arkansas Insurance Department Arkansas Insurance Department 1 Commerce Way, Suite 102 • Little Rock, AR 72202 insurance.arkansas.gov