23 CAR § 370-503. Games

The retailer must perform the following duties as a condition of their license: (1)(A) Stock equipment. (B) Keep all lottery equipment on the retailer’s premises stocked with a variety of tickets, play slips, computer-generated tickets, and any other Office of the Arkansas Lottery product required to be sold; (2)(A) Perform minor maintenance. (B) Replace ribbons, ticket stock, and clear paper jams as may be required for any of the equipment provided by the office for the sale of lottery games; (3)(A) Maintain paper stock. (B) Install and use only approved lottery paper stock which has been specifically assigned for the retailer when selling lottery games; (4)(A) Sell games. (B) Sell all lottery games offered by the office during the retailer’s normal business hours; (5)(A) Display. (B) Retailer must display and maintain all point-of-sale material as well as any advertising material as requested by the office within the sales location; (6)(A) Redeemed tickets. (B) As directed by the office, deface all tickets redeemed for a prize; and (7)(A) Prizes. (B)(i) A retailer shall immediately pay a valid winning ticket upon presentment up to the required amount of five hundred dollars ($500). (ii) A payment may be made in cash or by check or money order, at the discretion of the retailer. (iii) Payments are subject to the same NSF policies as payments to the office. (iv)(a) In the event of exceptional circumstances, a retailer may delay payment of a cash slip for a period of time not to exceed twenty-four (24) hours from the time the player initially submits the cash slip to the retailer for payment. (b) “Exceptional circumstances” means rare and unforeseen circumstances beyond the reasonable control of the retailer. (C) Within forty-eight (48) hours from the time the player initially submitted the cash slip to the retailer for payment, the retailer must submit to the office a written report of the delay of payment and the exceptional circumstances that required the delay. (D)(i) The Director of the Office of the Arkansas Lottery may review claims of exceptional circumstances and whether delayed payment was appropriate under the circumstances. (ii) Upon the director’s request, the retailer must provide the director with evidence supporting a claim of exceptional circumstances. (iii) If a retailer fails to comply with a request or fails to adequately support a claim of exceptional circumstances, the director shall find that the delay was not appropriate and send a written notice to the retailer. (E)(i) If the director finds that the delay was not appropriate, the retailer’s delay of payment shall be considered a failure to perform contract duties or requirements, and the office may take appropriate action including termination of the retailer contract. (ii) Any appeal of the director’s decision must be conducted pursuant to 23 CAR § 370-701 et seq.