23 CAR § 455-108. Availability of rules

(a) Utilities. (1) To employees. (A) Utility employees who are responsible for the application and explanation of any of this part shall have ready access to those sections that apply to their respective job responsibilities. (B) Ready access to the sections means that they are easily accessible to a utility employee in his or her work area at the utility’s offices. (2) To members of the public. (A) Notice to public. (i) Each utility business office shall post an eight and one-half inches by eleven inches (8 1/2” x 11”) notice stating that this part is available for public use. (ii) The notice shall be in the following form and will be provided through the Arkansas Public Service Commission’s Consumer Services Office. NOTICE TO CUSTOMERS The Arkansas Public Service Commission governs many areas of customer service for this utility. The Commission’s Rules contain important information about rights and responsibilities for applicants and customers. Copies of the Commission’s Rules and Commission-approved company tariffs and service regulations are on display in this office and are available for public inspection. A copy of any pertinent part of these Rules, tariffs, or service regulations is available to applicants and customers upon request. (B) Availability of rules. (i) This part and any approved additions, revisions, or exemptions to this part shall be on display in each utility business office and be available for inspection. (ii) Each utility shall provide a copy of any pertinent part of this part to an applicant or customer upon request. (b) Arkansas Public Service Commission. (1) This part shall be on display and available for inspection in the office of the secretary of the Arkansas Public Service Commission. (2) A copy of this part will be provided to any member of the public upon request.