23 CAR § 455-501. Information on bill

Each bill shall contain the following information: (1) Name and account number; (2) For bills based on meter readings, the: (A) Beginning and ending meter readings; (B) Dates of the meter readings if read by the utility; (C) Number of days in the billing period if the meter is read by the utility; (D) Quantity of units consumed and billed using the same units of measurement as the approved tariff; and (E) Rate schedule designation; (3) For nonmetered service, the: (A) Beginning and ending dates of the billing period; and (B) Basic rate schedule designation; (4) The net amount of all payments and other credits made to the account during the billing period; (5) Any previous balance due; (6) The amount of any late payment charge and an explanation of when it will apply; (7) The date the bill was mailed; (8) The date the bill is due; (9) A list of all charges or credits, including: (A) Deposit installments; (B) Deposit refunds; (C) Automatic adjustments; (D) Customer or minimum charges; (E) Taxes, listed by kind; (F) Charges for other utility service; and (G) Charges for nonutility merchandise, service, or equipment; (10) If a utility estimates usage, this fact shall be clearly shown on the bill; (11) If a utility uses industry-specific abbreviations for terms that explain the billing, it shall identify them on the bill; and (12)(A) A statement that the customer may contact the utility about any problem with billing or service or for a delayed payment agreement. (B) The statement shall include an address and a telephone number where customers can call the utility without charge.