23 CAR § 455-516. Meter reading requirements

(a) Annual readings. If a utility’s policy allows a customer to read his or her own meter, then the utility shall read that customer’s meter at least once every twelve (12) months. (b) Meter reading report. (1) At the customer’s written request, the utility shall leave a report of the meter reading. (2) The customer must renew the request before each reading at the customer’s residence. (3) A customer is allowed: (A) Two (2) free reports every twelve (12) months; or (B) Only one (1) if the meter is read annually by the utility. (4)(A) A utility may charge an Arkansas Public Service Commission-approved fee for additional reports. (B) The amount of the charge shall be set forth in the utility’s tariffed schedule of fees and charges. (5) The report shall include: (A) Date and time of the reading; and (B) Meter reading either in numbers or a diagram showing the positions of the hands on the dial at the time the reading was taken.