23 CAR § 455-604. Notification of suspension of service

(a)(1) A utility must notify a customer in writing five (5) calendar days before it suspends service. (2) If a utility delivers the notice to the customer’s premises, the utility must leave the notice in a conspicuous place where the notice is easy to see. (3) If the utility mails the notice, the five (5) days begins three (3) calendar days after the date the notice is placed in the United States mail. (4) The utility must send the notice to the customer’s last known address by first-class mail. (b)(1) A utility may suspend service without prior written notice under 23 CAR § 455-601(4), (6), (14) – (16), and (18). (2) The utility shall notify the customer of the reason for suspension by first-class mail or by leaving a notice at the premises. (3) Suspension procedures shall also follow all other requirements of 23 CAR § 455-609(b). (4) If prior written notice of suspension has been given, this subsection does not apply.