23 CAR § 455-607. Form and contents of shut-off notice

Each shut-off notice shall contain the following information: (1) The title “SHUT-OFF NOTICE”, “CUT-OFF NOTICE”, or “DISCONNECT NOTICE” in type at least one-quarter inch (1/4”) high; (2) The name and address of the customer, and the address of the service, if different; (3) The reason for suspension and any overdue amount; (4) A clear statement of what to do to avoid suspension; (5) The date after which the utility will suspend service unless the customer takes appropriate action; (6) A statement that “YOU MAY QUALIFY TO PAY YOUR BILL IN INSTALLMENTS AND AVOID SHUT-OFF, BUT YOU MUST CONTACT THE UTILITY’S BUSINESS OFFICE BY THE CLOSE OF BUSINESS ON THE LAST DAY TO PAY PRINTED ON THIS NOTICE AND ASK FOR A DELAYED PAYMENT AGREEMENT”; (7) A statement that a residential customer who has a serious medical condition, or is sixty-five (65) or older, or an individual with disabilities may contact the utility about qualifying for delaying suspension; (8) For electric and gas utilities, a statement that the customer may contact the utility for the names of federal, state, and local bill payment assistance agencies; (9) What it will cost and what a customer will have to do to get service reconnected; (10) How much the customer can be charged if utility personnel must go to the premises to collect the bill; (11) The telephone number and address of the utility office where the customer may: (A) Pay the bill; (B) Make payment arrangements; or (C) Make a complaint; and (12)(A) A statement that any customer with an unresolved complaint may contact the Arkansas Public Service Commission. (B) The statement shall include the Arkansas Public Service Commission’s: (i) Mailing and street address; and (ii) Local and toll-free numbers.