23 CAR § 455-619. Provisions for landlords and tenants

(a) Account identification. (1) Each utility shall file with the Arkansas Public Service Commission procedures for identifying accounts where service is provided at an address different from the mailing address of the bill. (2) The procedures may include requiring landlords to identify themselves as landlords and to identify their tenants by name, address, and account number. (3) Without that identification, the utility shall not be required to treat a customer as a tenant unless it has actual knowledge or information that reliably indicates that the person to whom service is provided is a tenant. (b) Suspension procedures. (1) The utility shall not suspend service to an identified account for nonpayment until it sends a suspension notice to the landlord. (2) If no response is received from the landlord within seven (7) days from the mail date, the utility shall take the following actions: (A) Post a suspension notice in conspicuous locations such as near mailboxes, building entrances, exits, and other areas of common usage or mail a suspension notice to all tenants at least fourteen (14) days before suspending service; (B) Wait at least thirty (30) days after the due date of the landlord’s bill before suspending service; and (C) Allow any tenant to apply for service in the tenant’s name if separate metering is feasible. (c) Payment liability. A utility shall not recover from a tenant or condition service to a tenant on the payment of any amounts owed by the landlord to the utility.