23 CAR § 455-701. Application records

(a)(1) Each utility must keep a record of each written or verbal application for utility service except as provided in the exception to 23 CAR § 455-301(b). (2) Records of applications must be kept for at least two (2) years unless cancelled or withdrawn. (3) If an application is still active at the end of the two-year period, it must be kept until it is served or until the application is cancelled or withdrawn. (b) Each application record shall include: (1) Name and current address of the applicant; (2) Address of location where service is being requested; (3) Date of the request; (4) Date service is desired; (5) Estimated service date; (6) Class of service applied for; (7) Availability of facilities; and (8) The date service was provided or the reason service was delayed or deferred.