23 CAR § 455-805. Emergency repair service and telephone number

(a)(1) Each utility shall perform emergency repair service. (2) The utility shall take into account both the needs of the customer and the safety of utility personnel. (3) Emergency restoration requirements are in the Arkansas Public Service Commission’s Special Rules. (b)(1) Each utility shall list in the directory of each telecommunications provider that provides basic local service in any area it serves an emergency repair service number where a customer may call toll free. (2) Collect calls accepted by the utility are considered to be toll-free calls. (3) The emergency number shall: (A) Be manned twenty-four (24) hours a day; or (B) Have a recording or answering service directing the caller to a number manned twenty-four (24) hours a day.