23 CAR § 466-802. Service interruptions

(a) Scheduled interruptions. (1) Scheduling. Except in an emergency, LECs shall schedule interruptions so that the inconvenience to customers is minimized. (2) Notice. LECs shall: (A) Make reasonable efforts to notify customers affected by a scheduled interruption as far ahead as practical; and (B) Give them the date, time, and planned length of the interruption. (b) Unforeseen interruptions. LECs shall: (1) Make reasonable efforts to notify customers affected by an unforeseen interruption as soon as practical; and (2) Explain the cause and how long it will last. (c) Restoration priority. LECs shall make every reasonable effort to first restore service that affects public health and safety.