25 CAR § 1-103. Protection of legal rights

(a) Division of State Services for the Blind consumers and potential consumers are afforded certain rights with respect to the following principles: (1) Timeliness of: (A) Services; (B) Decisions; and (C) Notifications; (2) Nondiscriminatory availability of services; (3) Confidentiality of consumer files; (4) Informed choice; (5) Allowances for exemptions to policy limitations under reasonable extenuating circumstances; and (6) An opportunity to appeal decisions regarding their planned services or their eligibility for such services. (b) Additionally, it is intended that consumers of this agency receive the best and most appropriate services available within agency guidelines and funding capabilities.