25 CAR § 2-113. Timeliness

(a) Division of State Services for the Blind staff must ensure that all individuals who are referred to, apply for, or receive vocational rehabilitation services are responded to in a timely manner. (b) Timeliness will be defined individually, based on individual needs and readiness for services. (c) This includes: (1) Respond to emails and phone calls within one (1) business day of receiving or within one (1) business day of returning to the office; (2) Documented contact with individuals at least every forty-five (45) days; (3) Contact all referrals within one (1) business day to schedule the orientation contact; (4) Contact all newly assigned cases, including case transfers, within five (5) business days of the assignment; (5) An orientation meeting conducted by the vocational rehabilitation counselor completed within ten (10) days from the date of referral; (6)(A) Eligibility completed within sixty (60) days of application. (B) Extensions must follow 25 CAR § 2-402(d); (7) Weekly contact with individual during the comprehensive assessment period; (8)(A) IPE developed within ninety (90) days of eligibility. (B) Extensions must follow DSB Policy 6.3.2; and (9) Authorizations processed and paid within ninety (90) days of being issued, unless documented, extenuating circumstances apply.