R2-16-403. Closing Cases

The Office may close a case for any of the following reasons: 1. Discontinued. The ombudsman-citizens’ aide determines that an investigation should be terminated before the investigation is completed because: a. Disclosure of the complainant’s identity is necessary to enable full investigation and the complainant refuses to allow the disclosure; b. Information or a record is requested from the complainant and the complainant fails to produce the information or record within the time specified by the Office; c. The complainant withdraws the complaint; d. The complaint relates to a matter that has become the subject of an administrative or judicial proceeding; e. The Office forwards the complaint to an appropriate prosecutor because it involves possible criminal activity; or f. The ombudsman-citizens’ aide determines there is other good cause not to proceed with an investigation; 2. Closed - not substantiated. Following an investigation, the ombudsman-citizens’ aide makes a finding that the allegations in the complaint are not substantiated; 3. Closed - complaint resolved (before preliminary report). Following an investigation, the ombudsman-citizens’ aide determines that the complaint has merit, either wholly or in part, and, before a preliminary report is issued, the agency agrees to provide a remedy that is acceptable to the agency and the ombudsman-citizens’ aide; 4. Closed - complaint resolved (after preliminary report). Following an investigation, the ombudsman - citizens’ aide determines that the complaint has merit, either wholly or in part, and, after a preliminary report is issued, the agency agrees to provide a remedy that is acceptable to the ombudsman-citizens’ aide; 5. Closed - complaint unresolved. Following an investigation, the ombudsman - citizens’ aide determines that the complaint has merit, either wholly or in part, and the agency does not accept the recommendations of the ombudsman - citizens’ aide; or 6. Other. Any other reason the Office determines requires that a complaint be closed.