General Quality of Care Review

5100 – General Quality of Care Review (Rev. 28, Issued: 10-21-16, Effective: 10-21-16, Implementation: 10-21-16) The following instructions describe the steps when the QIO reviews quality of care concerns received and/or identified from sources other than Beneficiary Complaints (i.e., Concerns identified during other review activities, referrals, or tracking and trending).