Medicare Claims Processing Manual (Pub. 100-04), Ch. 27 § 50.3
Format for Requesting Assistance From Another A/B MAC or
50.3 - Format for Requesting Assistance From Another A/B MAC or
DME MAC on CWF Edits
(Rev. 4009, Issued: 03-23-18, Effective: 04-23-18, Implementation: 04-23-18)
Exhibit 1 contains the required format for requesting assistance. The requesting A/B
MAC or DME MAC uses that format in designing its form letter so that both its address
and the assisting A/B MAC or DME MAC's address will be visible through a window
envelope. The requesting A/B MAC or DME MAC completes all data elements. Note that
the form is designed so that a standard number 10 - 4 1/8 by 9 1/2 inch window envelope
can be used for your request. The assisting A/B MAC or DME MAC may refold the form
and use the same size window envelope in its reply. The requesting A/B MAC or DME
MAC enters its address in the bottom address space, and uses the following in the top
address space:
A/B Medicare Administrative Contractor or DME MAC (as applicable) or
Name of Contractor
PO Box or Street Address
City, State, ZIP Code
Exhibit 1 - Request for Assistance
Date___________
┌
┐
To:
Request: ___ First
___ Follow up
___ RO copy
└
┘
Date of First Request _______________
(If Follow up)
We request assistance in resolving CWF reject, edit code_______________________
enter code #
The following action is requested:
IDENTIFYING INFORMATION
______________________________
___________________________________
Medicare beneficiary identifier
Beneficiary Name
______________________________
______________________________
Your ICN
Your Provider
______________________________
______________________________
From Date
Through Date
Explanation of action taken by assisting A/B MAC or DME MAC:
REQUESTOR INFORMATION
__________________________________
Claim #
__________________________________
Dates of Service
Response Date
__________________________________
____ Final
Provider
____ Status
__________________________________
Other
Return To:
Requesting Contractor Name
Address Line 1
__________________________________
Address Line 2
Contact Person and Phone #
Address Line 3 (if needed)