Medicare Financial Management Manual (Pub. 100-06), Ch. 12 § 20.4
Records Supporting CMS-838 Data
20.4 - Records Supporting CMS-838 Data
(Rev. 99, Issued: 06-30-06; Effective/Implementation Dates: 10-02-06)
Develop and maintain documentation that shows that each patient record with a credit balance
(e.g., transfer, holding account) was reviewed to determine credit balances attributable to
Medicare and the amount owed, for the preparation of the CMS-838. At a minimum, your
procedures should:
• Identify whether the patient is an eligible Medicare beneficiary;
• Identify other liable insurers and the primary payer;
• Adhere to applicable Medicare payment rules; and
• Ensure that the credit balance is due and refundable to Medicare.
NOTE: A suspension of Medicare payments may be imposed and your eligibility to
participate in the Medicare program may be affected for failing to submit the CMS-
838 or for not maintaining documentation that adequately supports the credit balance
data reported to CMS. Your FI will review your documentation during
audits/reviews performed for cost report settlement purposes.