Processing of Complaints Originating with or Investigated by the

5210- Processing of Complaints Originating with or Investigated by the CMS location (Rev. 243; Issued: 06-12-26; Effective: 06-12-26; Implementation: 06-12-26) The CMS location establishes procedures and clear organizational accountability to ensure that complaints are properly evaluated, documented, acknowledged, and handled timely and appropriately. The CMS location uses ACTS to ensure timely and appropriate action on all allegations originating with or investigated by the CMS location. The extent and nature of the CMS location involvement with a given complaint varies depending on the nature of the allegation and the receiving organization. Most complaints originate through the SA and are recorded and controlled by the SA. When a complaint is filed directly with the CMS location, the CMS location assumes those initial SA responsibilities.