Processing of Complaints Originating with or Investigated by the

5360 - Processing of Complaints Originating with or Investigated by the CMS location (Rev. 243; Issued: 06-12-26; Effective: 06-12-26; Implementation: 06-12-26) The CMS location establishes procedures and clear organizational accountability to ensure that any complaint is properly evaluated, documented, acknowledged, and handled timely and appropriately. The CMS location uses ACTS to ensure timely and appropriated action on all allegations originating with or investigated by the CMS location. The extent and nature of CMS location involvement with a given complaint varies depending on the nature of the allegation and the receiving organization. The following procedures address the major variants of CMS location involvement.