Fiscal Employer Agent (Fea): Quality Assurance

01. Quality Assurance Activities. The FEA must participate in quality assurance activities identified by the Department such as readiness reviews, periodic audits, maintaining a list of background check waivers, and timely reporting of accounting and satisfaction data. (7-1-26) 02. Elements of Quality Assurance Process. The provider must provide a quality assurance process that includes: (7-1-26) a. Implementation of a quality management plan; (7-1-26) b. Preparation of a quarterly, quality management analysis report; (7-1-26) IDAHO ADMINISTRATIVE CODE IDAPA 16.03.26 Department of Health & Welfare Medicaid Plan Benefits Section 840 Page 178 c. Distribution, collection, and analysis of an annual participant satisfaction survey; and (7-1-26) d. A review of the monthly complaint summary and resolutions, monitoring of standards, and implementation of program improvements as needed. (7-1-26) 03. Formal Quality Assurance Review. Every two (2) years, the provider must participate in a formal quality assurance review conducted in collaboration with the Department. (7-1-26)