Complaint Investigation Process

01. Initiation of Complaint Investigation. When a complaint is received that relates to possible foster parent noncompliance with IDAPA 16.06.02, an agency must initiate a complaint investigation as soon as is indicated, based on seriousness of the allegation received, and no later than seven (7) calendar days after receipt of the allegation. (7-1-25) 02. Agency Report. Upon completion of the investigation, an agency must prepare a written report that includes: (4-6-23) a. The specific allegations; (4-6-23) b. Findings of fact, based on the investigation; (4-6-23) c. Conclusions regarding noncompliance with IDAPA 16.06.02; (7-1-25) d. Any changes in the agency’s decision regarding placement specifications, based on the investigation’s findings; and (4-6-23) e. Recommendations regarding licensing action and any required corrective action. (4-6-23)