Incorporation By Reference (Rule 4)

01. 47 CFR 1100 through 1170 and 64.1190 (October 1, 2011), with the following modifications: (7-1-25) a. Form. Complaints regarding an unauthorized carrier change may be filed with the Commission in person, by mail, by e-mail, or by telephone. E-mail complaint forms to secretary@puc.idaho.gov. A copy of the telephone bill(s) in dispute and other relevant evidence shall be provided to the Commission by the complaining party. The slamming complaint shall include the following information: (7-1-25) i. Name, address and telephone number of complainant; (7-1-25) ii. Name/identity of the alleged slamming carrier; (7-1-25) iii. Name of the previous authorized carrier; (7-1-25) iv. Name of the billing entity; (7-1-25) v. Date the alleged slamming occurred; (7-1-25) vi. Whether the customer has been restored to the preferred carrier; (7-1-25) vii. Whether the customer has paid any or all of the disputed charges; (7-1-25) viii. Efforts in attempting to resolve the alleged slamming; and (7-1-25) ix. Whether the customer was charged for changing carrier(s). (7-1-25)