Idaho · Regulations
Chapter 31.41.01 — Customer Relations Rules for Telephone Corporations Providing Services in Idaho Subject to Customer Service Regulation by the Idaho Public Utilities Commission (The Telephone Customer Relations Rules)
39 sections
39 sections
- IDAPA 31.41.01.000Legal Authority (Rule 0)
- IDAPA 31.41.01.001Scope (Rule 1)
- IDAPA 31.41.01.004Incorporation By Reference (Rule 4)
- IDAPA 31.41.01.005Definitions (Rule 5)
- IDAPA 31.41.01.008Exercise Of Rights By Customer (Rule 8)
- IDAPA 31.41.01.010Conflict With Telephone Tariffs Or Price Lists (Rule 10)
- IDAPA 31.41.01.100Deposit Requirements -- Lecs (Rule 100)
- IDAPA 31.41.01.101Other Deposit Standards Prohibited (Rule 101)
- IDAPA 31.41.01.103Amount Of Deposit -- Lecs (Rule 103)
- IDAPA 31.41.01.104Interest On Deposits (Rule 104)
- IDAPA 31.41.01.105Return Of Deposit -- Lecs (Rule 105)
- IDAPA 31.41.01.106Transfer Of Deposit And Outstanding Balance (Rule 106)
- IDAPA 31.41.01.107Records Of Deposits (Rule 107)
- IDAPA 31.41.01.200Further Definition (Rule 200)
- IDAPA 31.41.01.202Due Date Of Bills -- Delinquent Bills (Rule 202)
- IDAPA 31.41.01.204Billing Prohibited -- Billing Disputes (Rule 204)
- IDAPA 31.41.01.205Responsibility For Payment Of Residential Service Bills (Rule 205)
- IDAPA 31.41.01.300Explanation For Denial Of A Service To A Customer (Rule 300)
- IDAPA 31.41.01.305Serious Illness Or Medical Emergency (Rule 305)
- IDAPA 31.41.01.306Medical Facilities -- Shelter Care (Rule 306)
- IDAPA 31.41.01.309Payment Arrangements (Rule 309)
- IDAPA 31.41.01.311Cessation Of Service In A Service Area (Rule 311)
- IDAPA 31.41.01.400Complaint To Telephone Company (Rule 400)
- IDAPA 31.41.01.401Complaint To Commission (Rule 401)
- IDAPA 31.41.01.402Record Of Complaints (Rule 402)
- IDAPA 31.41.01.403Telephone Company Response To Informal Complaints (Rule 403)
- IDAPA 31.41.01.500Quality Of Service (Rule 500)
- IDAPA 31.41.01.501Response To Service Outage (Rule 501)
- IDAPA 31.41.01.502Repair Service Standards (Rule 502)
- IDAPA 31.41.01.503Paytelephone Emergency Access Required (Rule 503)
- IDAPA 31.41.01.505Paytelephone Emergency Numbers (Rule 505)
- IDAPA 31.41.01.506Connection Of Pay Telephones (Rule 506)
- IDAPA 31.41.01.600Information To Customers (Rule 600)
- IDAPA 31.41.01.601Access To Emergency Services (Rule 601)
- IDAPA 31.41.01.602Request For Telephone Company Records (Rule 602)
- IDAPA 31.41.01.604Public Notice (Rule 604)
- IDAPA 31.41.01.607Price Lists Or Tariff Filings (Rule 607)
- IDAPA 31.41.01.608Form And Number Of Copies Of Price List Or Tariff (Rule 608)
- IDAPA 31.41.01.702State Procedures (Rule 702)