Public Notice (Rule 604)

Public notice required by 62-606 must be reasonably designed to call affected customers’ attention to the proposed changes in rates. Legal advertisements alone will not be considered adequate public notice. Individual notice to all customers affected will always constitute public notice. Notices of rate increases must be provided to individual customers at least ten (10) days before change is effective. (7-1-25) 605. (RESERVED) 606. INFORMATION, PRICE LISTS OR TARIFFS FOR NON-LOCAL EXCHANGE SERVICE (RULE 606). 01. Information to be Filed. The following must be additionally included on any notice required pursuant to 62-604(1)(b), Idaho Code: (7-1-25) a. An agent in Idaho for service of process by the Commission in the state of Idaho including the agent’s United States and electronic (if available) mailing addresses; (3-31-22) IDAHO ADMINISTRATIVE CODE IDAPA 31.41.01 Public Utilities Commission Telephone Customer Relations Rules Section 607 Page 20 b. Address(es) and toll-free telephone number(s) for personnel responsible for handling consumer inquiries, complaints, etc., by the public; and (3-31-22) c. Name(s), United States mail and electronic (if available) addresses, and telephone number(s) of person(s) designated as a contact for the Commission Staff in resolving consumer complaints, responding to consumer inquiries, and answering matters concerning rates and price lists or tariffs. These notices must be updated at least annually, between December 1 and December 31 each year, and whenever there is a change in the telephone corporation's name, address, or agent for service of process. (3-31-22) 02. Service. Notices, orders, rules, complaints and other documents issued by the Commission may be served by United States or electronic mail on the agent for service of process listed pursuant to this rule. This service constitutes due and timely notice to the telephone corporation, and no further service is necessary to bind the telephone corporation. Telephone corporations obligated by statute to file the notice required by this rule, but failing to do so, are bound by the Commission’s motions, orders, rules, complaints and other documents upon their filing with the Commission Secretary. (3-31-22)