Record Of Complaints (Rule 402)

01. Recordkeeping. Each telephone company must keep a record of written complaints. These records must be retained for a minimum of one year by the telephone company where the complaints were received. These written records are to be readily available upon request by the complaining customer, the customer’s agent possessing written authorization, or the Commission. (7-1-25) 02. Reporting. When previously requested by the Commission, a telephone company must submit a report to the Commission that states and classifies the number of complaints made to the telephone company pursuant to Rules 400 and 401 and the general subject matter of the complaints. (3-31-22)