89 Ill. Adm. Code 270.100
Long-Term Care Ombudsman Program: Purpose and Program Model
Section 270
Section 270.100 Long-Term
Care Ombudsman Program: Purpose and Program Model
This Subpart describes the organization, standards and responsibilities
of the State Long-Term Care Ombudsman Program administered by the Office of the
State Long-Term Care Ombudsman and through the Illinois Department on Aging.
a) The
Long-Term Care Ombudsman Program is authorized in accordance with the federal
Older Americans Act (42 USC 3001 et seq.), implementing regulations under 45
CFR 1324, and the Illinois Act on Aging [20 ILCS 105/4.04].
b) The
Long-Term Care Ombudsman Program is modeled on the following principles:
1) Resident
directed advocacy intervention by Ombudsmen through provider agencies to ensure
that older persons and persons with disabilities receive quality services.
This is accomplished by providing advocacy services for:
A)
Residents
of long-term care facilities; and
B)
Participants
receiving home care and community-based care.
2) Reasonable
efforts to assist, empower, represent and advocate by Ombudsmen on behalf of
the resident or participant. The services and activities of the Program are:
A) Resident
and participant centered advocacy.
B) Identifying,
investigating and resolving complaints.
C) Representing
the interests of residents and participants before government agencies.
D) Regular
presence in long-term care facilities.
E) Consultation
and community education.
F) Issue
advocacy.
G) Support
for the development of resident and family councils.
c) The
Program protects and improves the quality of care and quality of life for
residents of long-term care facilities and participants of a medical assistance
waiver administered by the State of Illinois, or participants enrolled in a
managed care organization that provides care coordination and other services to
older persons and persons with disabilities.