LAC 46:LXXII.311. Grievances

A. The commission shall receive grievances from any person or entity, including self-initiated reports from commission personnel or any member of the board of commissioners, against any person or entity utilizing the title, performing the job of, or providing compensation to a sign language interpreter with or without registration in the state of Louisiana. B. The commission shall also provide an opportunity to hear grievances against the policies outlined in this Part. C. Prior to filing a grievance/complaint, individuals should make reasonable efforts to remedy the issue by addressing the situation directly with the individual, sign language interpreter, interpreter agency, and/or hiring entity, etc. D. To file a grievance, individuals must follow the formal process outlined on the commission’s website. E. The commission shall respond to the individual submitting the complaint with a written acknowledgement upon receipt of the grievance. F. The board of commissioners, or their designated committee, shall review and investigate all grievances and make recommendations to the commission on the course of action. Should the board of commissioners be unable to achieve a quorum after two meetings, determination of the denial, suspension, revocation or disciplinary of an applicant or registrant under evaluation will be made by the commission in consultation with legal counsel. G. Emergency grievances that may require immediate action based on an imminent and immediate danger or potential risk of harm to the public shall be forwarded immediately to the executive committee of the board of commissioners. The executive officers may recommend a suspension of registration or other emergency action until a formal investigation can be conducted. H. Any member of the board of commissioners, their designated committee(s), or commission personnel shall not discuss any grievance that is pending, outside of official proceedings. I. The board may obtain the services of legal counsel to assist at the hearing.