LAC 48:I.5389. General Provisions

A. The CRC shall develop, implement and comply with policies and procedures that: 1. protect its clients' rights; 2. respond to questions and grievances pertaining to these rights; 3. ensure compliance with clients' rights enumerated in R.S. 28:171; and 4. ensure compliance with minors' rights enumerated in the Louisiana Children's Code. B. A CRC's client and, if applicable, the client's parent(s) or legal guardian or chosen designated representative, have the following rights: 1. to be informed of the client's rights and responsibilities at the time of or shortly after admission; 2. to have a family member, chosen representative and/or his or her own physician notified of admission at the client's request to the CRC; 3. to receive treatment and medical services without discrimination based on race, age, religion, national origin, gender, sexual orientation, disability, marital status, diagnosis, ability to pay or source of payment; 4. to be free from abuse, neglect, exploitation and harassment; 5. to receive care in a safe setting; 6. to receive the services of a translator or interpreter, if applicable, to facilitate communication between the client and the staff; 7. to be informed of the client's own health status and to participate in the development, implementation and updating of the client's treatment plan; 8. to make informed decisions regarding the client's care in accordance with federal and state laws and regulations; 9. to consult freely and privately with the client's legal counsel or to contact an attorney at any reasonable time; 10. to be informed, in writing, of the policies and procedures for initiation, review and resolution of grievances or client complaints; 11. to submit complaints or grievances without fear of reprisal; 12. to have the client's information and medical records, including all computerized medical information, kept confidential in accordance with federal and state statutes and rules/regulations; 13. to be provided indoor and/or outdoor recreational and leisure opportunities; 14. to be given a copy of the center's rules and regulations upon admission or shortly thereafter; 15. to receive treatment in the least restrictive environment that meets the client's needs; 16. to be subject to the use of restraint and/or seclusion only in accordance with federal and state law, rules and regulations; 17. to be informed of all estimated charges and any limitations on the length of services at the time of admission or shortly thereafter; 18. to contact DHH at any reasonable time; 19. to obtain a copy of these rights as well as the address and phone number of DHH and the Mental Health Advocacy Service at any time; and 20. to be provided with personal hygiene products, including but not limited to, shampoo, deodorant, toothbrush, toothpaste, and soap, if needed. C. A copy of the clients' right shall be posted in the facility and accessible to all clients.