LAC 48:I.5391
LAC 48:I.5391. Grievances
Cite as La. Admin. Code tit. 48, pt. I, § 5391
A. The facility shall develop, implement and comply with a written grievance procedure for clients designed to allow clients to submit a grievance without fear of retaliation. The procedure shall include, but not be limited to:
1. process for filing a grievance;
2. a time line for responding to the grievance;
3. a method for responding to a grievance; and
4. the staff responsibilities for addressing and resolving grievances.
B. The facility shall ensure that:
1. the client and, if applicable, the client's parent(s) or legal guardian(s), is aware of and understands the grievance procedure; and
2. all grievances are addressed and resolved to the best of the center's ability.