LAC 50:XXI.1123. Organizational Communication

A. The F/EA must establish procedures to assure adequate communication among staff to provide continuity of services to the participant and to facilitate feedback from staff, participants, families, and when appropriate, the community. B. The F/EA must have brochures and make them available to LDH or its designee. The brochures must include the following information: 1. a toll-free number and email address to direct customer service questions or to receive assistance; 2. information on how to make a complaint if they are dissatisfied with F/EA services; and 3. a description of the F/EA, services provided, current mailing and physical addresses, website information, and the F/EA’s toll-free number.