Video Communication Services

The Department may, in its discretion, offer the opportunity for incarcerated individuals to engage in Video Communication Services with individuals who are not incarcerated. If the Department chooses to offer Video Communication Services to incarcerated individuals: (a) The Department shall create written guidelines for the administration, monitoring, and oversight of Video Communication Services; (b) Video Communication Services may be offered in addition to, and not in place of, in-person visitation as described in 103 CMR 483; (c) Use of Video Communication Services shall not be considered to be a "visit" for purposes of 103 CMR 430, Inmate Discipline, and each and every use is subject to administrative monitoring and oversight; (d) Video Communication Services may be offered only if and when consistent with the safety, security, and orderly operation of Department institutions. Nothing in this section is intended to confer any procedural or substantive right to any individual to engage in Video Communication Services.