103 CMR 491.12
Grievance and Appellate Decisions
The IGC shall render decisions on grievances. The Superintendent shall serve as the
appellate authority. When a grievance pertains to the grievance policy, institution grievance
procedures, application of the grievance process, or other matters that, in the opinion of the
Superintendent, present a potential conflict of interest, the Superintendent may designate an
alternate IGC to investigate and/or render the grievance decision.