760 CMR 5.14
Update and Reclassification of Waiting List
(1) Applicants who have not contacted an LHA or the CSO or logged into the Statewide Online
Application System for two years shall be contacted by the EOHLC Systems Administrator by
email, and if there is no response, by first class mail;
(a) to determine whether:
1. applicant is still interested in obtaining state aided public housing;
2. the applicant's Appropriate Unit Size or accessibility needs have changed;
3. the applicant's claimed priority and preference status remain the same; and
(b) to advise the applicant that a failure to respond within 30 days will cause the application
to be made inactive in the Statewide Online Application System resulting in the application
not being reviewed by any LHA or the CSO. Any applicant whose application is made
inactive will be restored to the waiting list(s) in the same position if the applicant contacts
an LHA or the CSO or logs into the Statewide Online Application System at any time.
(2) In its contact inquiry, the EOHLC Systems Administrator will instruct applicants to update
their applications in the Statewide Online Application System or to return the update form to an
LHA. An LHA that receives a paper update from an applicant shall review all updated
information and promptly log in on behalf of the applicant and enter any changes made by the
applicant into the Statewide Online Application System.