Training Requirements for Ombudsmen Representatives

(1) Basic Training for Ombudsman Representatives. The State Ombudsman will develop and conduct a training program to instruct ombudsman representatives, including local ombudsman program directors, in their duties and responsibilities as ombudsman representatives. (2) Examination for Certification. The State Ombudsman will develop and conduct a standardized written examination to measure an applicant’s satisfactory completion of the ombudsman training program and their skills and knowledge necessary for certification as an ombudsman representative. (3) Ongoing Training for Ombudsman Representatives. Local ombudsman program directors will conduct follow-up trainings for local ombudsman representatives as prescribed by the State Ombudsman. (4) Ongoing Training for Local Ombudsman Program Directors. Local ombudsman program directors will attend the local ombudsman program director trainings scheduled by the State Ombudsman. Attendance at such trainings will be considered by the State Ombudsman in the re- designation of that local ombudsman program and the re-certification of the local ombudsman program director.