761 CMR 22.04
Servicing Facilities
Servicer must maintain servicing facilities in The Commonwealth ofMassachusetts that are staffed
with trained personnel to adequately service Mortgage Loans, as determined at MHMFA's sole
discretion, inaccordance withstandards normally employed by private institutional mortgage investors.
Servicer's personnel shall be familiar with all regulations and requirements affecting Mortgage Loans
serviced for MHMFA including, but not limited to, those insured by FHA or guaranteed by VA.
AServicer must be a Mortgage Lender which has as one of its principal purposes the servicingof
loans secured by real estate mortgages. Such mortgage loan servicing must customarily be part of the
Servicer's regular, usual, and normal course of business. An organization which services mortgage
loans occasionally or in special circumstances does not come within this definition.