Complaints

The Department shall investigate every complaint received about practices or acts which may violate M.G.L. c. 111, §§ 5N through 5Q or any provision of 105 CMR 127.000. (A) If the Department finds that an investigation is not required because the alleged act or practice is not in violation of M.G.L. c. 111, §§ 5N through 5Q or 105 CMR 127.000, the Department shall notify the complainant of this finding and the reasons on which it is based. (B) If the Department finds that an investigation is required, because the alleged act or practice may be in violation of M.G.L. c. 111, §§ 5N through 5Q or 105 CMR 127.000, the Department shall investigate and if a finding is made that the act or practice is in violation of M.G.L. c. 111, §§ 5N through 5Q or 105 CMR 127.000, then the Department may apply whichever enforcement procedure as provided in 105 CMR 127.000 is appropriate to remedying the situation and the Department shall notify the complainant of its action in this matter. (C) Investigation of complaints may lead to enforcement actions including an order to cease an activity; denial, revocation, suspension or refusal to renew a license registration or certificate; modification or limitation of a license by the Department; and/or imposition of civil or criminal penalties. (D) All oral or written complaints about mammography facilities shall be addressed to the Complaint Specialist, Radiation Control Program.