Preliminary Review of Application

When the Department receives a written application for services, the Department shall conduct a preliminary review of the application to determine: (a) the nature of the service(s) requested, (b) whether the Department provides the requested service(s), consistent with the Department's mandate as set forth in M.G.L. c 18B; and (c) whether services are needed on an emergency basis. (2) If the Department determines the requested services are not provided by the Department, the Department shall provide written notice to the applicant in accordance with the requirements set forth in 110 CMR 8.00: Service Denial, Reduction, or Termination. 4:03: Response Time after Preliminary Review of Applications for Department Services (1) Non-emergency Requests for Department Services If the Department determines services requested by an applicant are not needed on an emergency basis, the Department shall conduct a family assessment and action plan pursuant to 110 CMR 5.00: Assessment. (2) Emergency Requests for Department Services. If the Department determines an applicant needs Department services on an emergency basis, the Department shall provide or authorize services within seven days from receipt of the application; provided, however, such provision or authorization of services shall be made earlier if necessary to avoid serious and imminent risk to the health or safety of the applicant or a member of the applicant's family.