Case Conference

(1) Within 15-calendar days of receipt of a request for Case Conference or Administrative Review consistent with 111 CMR 1.05(2), the Deputy Commissioner shall convene a case conference which shall include the individual, his or her authorized representative, if any, the employee whose action is contested and the employee’s supervisor(s). (2) The purpose of the Case Conference shall be identification of the area of the individual’s dissatisfaction, clarification of the employee’s position, and creation of an opportunity for the parties to identify a mutually satisfactory course of action for the delivery of services or, in the alternative, to provide a clear picture of the matter for which further review is sought. (3) Failure of a complainant to appear at a Case Conference shall result in waiver of the right to seek Administrative Review and the termination of the Administrative Review process.