201 CMR 12.05
Consumer Registration with the Massachusetts Do Not Call Registry
(1) The Office shall maintain the operation of a do not call registry on which to compile a list of names
and telephone numbers of Massachusetts consumers who elect not to receive unsolicited telephonic
sales calls. Such registry may be operated by the Office or by any other authorized entity under
contract with the Office.
(2) Massachusetts consumers may enroll in the registry in a manner prescribed by the Office at no
cost to the enrolling consumer. Enrollment will become effective 60 days after the appearance of the
consumer’s listing in the first quarterly registry that is available after the consumer enrolls.
(3) A Massachusetts consumer who enrolls in the registry will remain validly enrolled in the do not call
registryuntilsuchtime as the enrolled consumer makes a written request for deletionofthe applicable
listing on a form as prescribed by the Office.
(4) If an enrolled consumer’s listed telephone number changes during the period of enrollment, said
change shall operate in the same fashion as a written request for deletion and the consumer will be
deemed disenrolled in the registry for that particular telephone number.
(5) Deletions and disenrollments shall be made within a reasonable time of notice but in no event later
than the publication of first quarterly registry that is available 60 days after the date ofwritten request
for deletion by the enrolled consumer.
(6) Business telephone subscribers may not be included in the registry.
(7) The Office, or its designated representative, may purge the registry periodically to ensure
accuracy.