Minimum Standards for Continuing Education Training

PURPOSE: This rule establishes minimum standards for the continuing education training of telecommunicators. (1) All telecommunicator first responder continuing education unit (CEU) training shall relate to one (1) or more of the following curricula areas: (A) Legal studies—Described as training that focuses on the organization’s mission, policy and procedure, standards, discipline, liability, or any type of legal issue; (B) Technical studies—Described as training that focuses on public safety communications systems, radios or other dispatch consoles, telephone instruments and features, automatic number and location identification, broadband applications, text-to-9-1-1, ADA compliance equipment, and NG 9-1-1; (C) Interpersonal perspectives—Described as training that focuses on interpersonal communications skills such as cultural diversity, ethics and values, fair and impartial service practices, conflict management, critical thinking, social intelligence, mental health awareness, personal wellbeing, stress management, customer service, management, and leadership; or (D) Skill development—Described as training that focuses on activities that develop higher proficiency in telephone interview, call processing techniques, information management, computerized mapping, computer aided dispatch techniques, radio dispatch, and other critical skills related to public safety communication. (2) All CEU training shall be designated according to curricula area. (3) CEU credit shall be calculated at the following rates: (A) One (1) hour of CEU credit for each fifty (50) minutes of CEU instruction received; (B) Two (2) hours of credit for each fifty (50) minutes of CEU instruction delivered; and (C) Two (2) hours of CEU credit for each semester hour of credit earned at an accredited college, university, or technical institution related to communications and emergency management or applicable to communications and emergency management administration. (4) Upon successful completion of the requirements of any CEU course, the provider of the training shall present each trainee a certificate bearing— (A) The provider’s name and the phrase “Approved Provider”; (B) The course name; (C) The date or dates on which the course was held; (D) The total number of CEU credit hours earned broken down by curricula area; (E) The trainee’s name; and (F) The name of the individual responsible for general administration of the course. (5) The CEU provider shall retain, for a period of five (5) years after each CEU training course, the following records: (A) A copy of the training certificate or other record of the information required by section (4) of this rule; (B) A list of all training objectives; (C) All course outlines; (D) All instructor records; and (E) The course evaluation plan. (6) Every governmental agency or public safety organization employer that provides CEU training shall present each telecommunicator first responder leaving the agency with a complete record of all CEU training obtained by the telecommunicator first responder during the telecommunicator first responder’s tenure with the organization. (7) CEU providers shall deliver all CEU training in an effective manner. AUTHORITY: section 650.340, RSMo Supp. 2024.* This rule originally filed as 11 CSR 10-12.060. Original rule filed May 16, 2000, effective Nov. 30, 2000. Moved to 11 CSR 30-13.060 and amended: Filed Jan. 3, 2012, effective Aug. 30, 2012. Moved to 11 CSR 90-4.060 and amended: Filed March 12, 2021, effective Sept. 30, 2021. Amended: Filed May 1, 2024, effective Nov. 30, 2024. *Original authority: 650.340, RSMo 1999, amended 2007, 2017, 2018, 2023.