Procedure to Obtain Continuing Education Provider Approval for 911 Telecommunicators

PURPOSE: This rule identifies the procedure to obtain continuing education provider approval. (1) Any person or entity may apply for continuing education units (CEU) provider approval. (2) An applicant shall submit to the board a CEU provider approval application. The board’s training committee or other designees may review or request additional information from an applicant. (3) CEU courses shall relate to one (1) or more of the curricula areas pursuant to 11 CSR 90-4.060. (4) The board’s training committee or other designees may consider any relevant factor in determining an applicant’s qualifications, including the applicant’s history, facilities and equipment, academic qualifications, financial qualifications, the estimated number of annual graduates, letters of support, and the justification for provider status as opposed to obtaining individual course approval pursuant to 11 CSR 90-4.080. (5) The board’s training committee or other designees— (A) May request additional information regarding the application and/or conduct a site visit; (B) Shall review the applicant’s policies and procedures, including attendance and instructor evaluation policies; (C) Shall review the applicant’s proposed courses, including training objectives, outlines, evaluation plan, and instructor qualifications; and (D) Report its findings to the board’s director and recommend that the board’s director grant or deny the application. (6) At the board’s director’s request, the board’s training committee or designees shall obtain additional information regarding the application and share this information with the board’s training committee or designees and the board’s training committee or designees shall again recommend that the board’s director grant or deny the application. (7) The board’s director shall consider the recommendation of the board’s training committee or designees and shall grant or deny the application. The board’s director shall send all application decisions to applicants by certified or registered mail, return receipt requested, and provide the board with the results of the application process. (8) All new CEU provider approvals shall be issued for an initial period of one (1) year. During this initial period, the board’s training committee or designees shall conduct a programmatic audit of the provider. Following this initial period and any additional one (1) year period under 11 CSR 90-4.100(8)(A), the board’s training committee or designees shall recommend that the board’s director— (A) Issue an additional one (1) year provider approval subject to further audit and review; (B) Issue a three (3) year provider approval; or (C) Deny the application, in which case the applicant may request to appear before the committee in order to appeal the decision. (9) The procedure to renew a CEU provider approval shall be as follows: (A) The applicant shall submit to the board a CEU provider renewal application; (B) The board’s training committee or designees may conduct a programmatic review of the applicant; (C) The board’s training committee or designees shall review the renewal application of the CEU provider and recommend that the board’s director grant or deny the renewal application; and (D) The director shall consider the renewal recommendation of its training committee or designees and shall— 1. Request additional information regarding the renewal application; 2. Renew the approval for an additional period of one (1) year subject to further audit and review; 3. Grant a three- (3-) year approval; or 4. Deny the approval. (10) Any applicant whose application is denied may appeal the denial decision to the board’s chairperson by submitting an appeal by certified or registered mail to Chairperson, Missouri 911 Service Board at PO Box 2126, Jefferson City, MO 65102, or by electronic mail addressed to admin@missouri911.org. (A) Appeal Deadline. Appeals must be received by the Board’s Chairperson within fourteen (14) calendar days of the date the applicant received the application decision. If the fourteenth day falls on a Saturday, Sunday, or state holiday, the period will extend to the next state business day. (B) Appeal Requirements. All appeals shall be in writing and include the following information: 1. A copy of the application denial letter; 2. The applicant’s handwritten or electronic signature; 3. A detailed statement of the grounds for the appeal; and 4. Supporting exhibits, evidence, or documents for the appeal. (C) The board’s chairperson will deny an appeal that does not contain all of the required information or is untimely. (D) The board’s chairperson will issue a written decision sustaining or denying the appeal and send it to the applicant by registered or certified mail. (E) If the board’s chairperson sustains the appeal, it will grant the application. If the board denies the appeal, the board will take no further action on the appeal. AUTHORITY: section 650.340, RSMo Supp. 2020.* Original rule filed Jan. 3, 2012, effective Aug. 30, 2012. Moved to 11 CSR 90-4.070 and amended: Filed March 12, 2021, effective Sept. 30, 2021. *Original authority: 650.340, RSMo 1999, amended 2007, 2017, 2018.