Requirements for E-911 Service Providers

PURPOSE: This rule prescribes the general requirements to be employed by E-911 service providers. (1) E-911 service providers shall— (A) Establish a procedure by which all certificated providers of basic local exchange telecommunications service can transmit subscriber records to the E-911 database for the purpose of updating the E-911 database, except for central office based systems in which case the database management system will be updated; (B) Protect access by use of a password to the E-911 database or central office based database management systems for use by basic local exchange telecommunications companies solely for the purpose of updating subscriber records when basic local exchange telecommunications companies are responsible for updating such records; (C) Properly update the E-911 database no later than the end of the next business day after receiving accurate subscriber records from basic local exchange telecommunications companies; (D) Adopt E-911 database interfacing methods according to standards for E-911 information interfacing established by National Emergency Number Association (NENA); (E) Upon request, provide to basic local exchange telecommunications companies a description of the geographic area which it serves and a listing of all public safety answering points within the geographic area. Such description shall indicate the geographic area served by selective routers; (F) Notify facilities based basic local exchange telecommunications companies in writing within a minimum of one hundred twenty (120) days in advance of any additions or deletions in the geographic areas served by selective routers; and (G) Upon request, and in conjunction with the emergency telephone service (ETS) customer, provide an accurate copy of the master street address guide (MSAG) to basic local exchange telecommunications companies for the purpose of submitting accurate subscriber records to the E-911 service provider and/or uploading subscriber records into the E-911 database. Copies of the MSAG shall be provided within three (3) business days from the time requested and provided on diskette, magnetic tape, or in a format suitable for use with desktop computers. Upon request, subsequent additions or updates to the MSAG shall be provided a minimum of once per month. AUTHORITY: sections 386.040, RSMo 1994 and 386.250 and 392.200, RSMo Supp. 1998.* This rule originally filed as 4 CSR 240-34.030. Original rule filed Feb. 16, 1999, effective Sept. 30, 1999. Moved to 20 CSR 4240-34.030, effective Aug. 28, 2019. *Original Authority: 386.040, RSMo 1939; 386.250, RSMo 1939, amended 1963, 1967, 1977, 1980, 1987, 1988, 1991, 1993, 1995, 1996; 392.200, RSMo 1939, amended 1987, 1988, 1996.