ETS Subscriber Record Information Requirements of Resellers

PURPOSE: This rule prescribes the procedures to be employed where the provision of ETS subscriber record information involves the resale of basic local exchange telecommunications service. (1) The provision of emergency telephone service (ETS) subscriber record information involving the resale of basic local exchange telecommunications service shall be performed according to the following procedures: (A) The reseller is obligated to supply the accurate subscriber information necessary to update the E-911 database at the time the reseller submits subscriber service orders for basic local exchange telecommunications service to the basic local exchange telecommunications company whose service is being resold. At a minimum, such subscriber information shall consist of the subscriber’s name, premises street address, and premises telephone number; (B) In instances where a reseller’s service is being resold by another reseller, each succeeding reseller shall be responsible for providing accurate subscriber information to the preceding reseller in a manner consistent with (1)(A) above; (C) If the basic local exchange telecommunications company whose services are being resold is also the E-911 service provider, it shall be the responsibility of such basic local exchange telecommunications company to properly update the E-911 database no later than the end of the next business day after receiving the accurate subscriber information from the reseller; (D) If the basic local exchange telecommunications company whose services are being resold is not the E-911 service provider, it shall be the responsibility of the basic local exchange telecommunications company to submit accurate subscriber records to the E-911 service provider no later than the end of the next business day after receiving the accurate subscriber records from the reseller; and (E) All service order activity resulting in the disconnection, moving, or changing of a subscriber’s name, premises street address, or premises telephone number shall be conducted in accordance with the installation of basic local exchange telecommunications service as per (1)(A), (B), (C) and (D) above. (2) Database inaccuracies involving resold basic local exchange telecommunications service— (A) When the facilities based basic local exchange telecommunications company whose services are being resold discovers or is notified of an inaccurate subscriber record, the facilities based basic local exchange telecommunications company shall examine the nature of such error and determine the party responsible for correcting the error; (B) Where the facilities based basic local exchange telecommunications company is the party responsible for correcting the inaccurate subscriber record, the facilities based basic local exchange telecommunications company shall investigate the cause of the inaccurate subscriber record, correct the subscriber record, and properly update the E-911 database or resubmit the accurate subscriber record to the E-911 service provider, no later than the end of the next business day after discovery or notification of the error; (C) Where the reseller is determined to be the party responsible for correcting the inaccurate subscriber record, the facilities based basic local exchange telecommunications company shall notify the reseller of the inaccurate subscriber record no later than the end of the next business day following the day in which the facilities based basic local exchange telecommunications company discovered or was notified of the error; (D) When notified of an inaccurate subscriber record, the reseller shall correct and resubmit the accurate subscriber record no later than the end of the next business day; (E) Notwithstanding (2)(A), (B), (C) and (D) above, in instances where third party contact (such as the customer and/or appropriate E-911 addressing authority) is required, the reseller shall use its best faith effort to contact the third party, correct the subscriber record, and resubmit the accurate subscriber record to the facilities based basic local exchange telecommunications company no later than the end of the next business day. In all instances involving third party contact, the reseller shall resubmit the accurate subscriber records to the facilities based basic local exchange telecommunications company no later than the end of the next business day after receiving the accurate subscriber records from the third party; and (F) In instances where a reseller’s service is being resold by another reseller, each succeeding reseller shall be responsible for correcting inaccurate customer records to the preceding reseller in a manner consistent with (2)(A), (B), (C), (D) and (E) above. (3) Prior to beginning operations, resellers shall submit via certified mail the following information to all E-911 customers in the reseller’s service area: (A) The name, address, and telephone number of a contact person who shall be responsible for answering questions by the E911 customer. Such contact information shall be updated via certified mail to the E-911 customer any time the reseller contact information changes. AUTHORITY: sections 386.040, RSMo 1994 and 386.250 and 392.200, RSMo Supp. 1998.* This rule originally filed as 4 CSR 240-34.040. Original rule filed Feb. 16, 1999, effective Sept. 30, 1999. Moved to 20 CSR 4240-34.040, effective Aug. 28, 2019. *Original Authority: 386.040, RSMo 1939; 386.250, RSMo 1939, amended 1963, 1967, 1977, 1980, 1987, 1988, 1991, 1993, 1995, 1996; 392.200, RSMo 1939, amended 1987, 1988, 1996.