Subscriber Record Information and Service Order Standards for Facilities Based Companies

PURPOSE: This rule prescribes the procedures to be employed where subscriber record information and service order standards involve facilities based companies. (1) Facilities based basic local exchange telecommunications service providers shall— (A) In conjunction with E-911 service providers, adopt E-911 interfacing methods according to standards for E-911 information interfacing established by National Emergency Number Association (NENA); (B) Adopt and comply with operating methods established by the E-911 service provider for updating subscriber records into the E-911 database; (C) According to the E-911 service provider’s procedures, properly update subscriber records into the E-911 database, or transmit accurate subscriber records to the E911 service provider, no later than the end of the next business day after establishing basic local exchange telecommunications service to the subscriber; (D) According to the E-911 service provider’s procedures, properly update subscriber records into the E-911 database, or transmit accurate subscriber records to the E911 service provider, no later than the end of the next business day after receiving accurate subscriber records from a reseller; (E) Where required by tariff to make subscriber records available so that the E-911 service provider can remotely poll subscriber records, the facilities based basic local exchange telecommunications company shall make such accurate records available to the E-911 service provider no later than the end of the next business day after establishing the subscriber’s basic local exchange telecommunications service; (F) Conduct all service order activity resulting in the disconnection, moving, or changing of a subscriber’s name, premises street address, premises telephone number, or basic local exchange telecommunications service provider information in accordance with the installation of basic local exchange telecommunications service as per (1)(A), (B), (C), (D) and (E) above; (G) Where required by the E-911 service provider’s operating methods, conduct all service order activity resulting in the porting of local telephone numbers according to NENA standards and including the following: 1. Donor companies shall transmit an unlock transaction to the E-911 service provider no later than the end of the next business day after having completed service order activity resulting in porting a local telephone number; and 2. Recipient companies shall transmit a migrate transaction to the E-911 service provider no later than the end of the next business day following the date on which the E-911 service provider makes the subscriber’s record available for updating; and (H) Obtain a company identifier as established in NENA publication 02-001, NENA recommended formats for data exchange. (2) Database inaccuracies involving facilities based basic local exchange telecommunications service— (A) Upon discovery or notification of an inaccurate subscriber record, the facilities based basic local exchange telecommunications company shall investigate the cause of the inaccurate record and update the E-911 database or resubmit the accurate subscriber record to the E-911 service provider no later than the end of the next business day; and (B) Notwithstanding (2)(A) above, in instances where third party contact (such as the customer and/or appropriate E-911 addressing authority) is required, the facilities based basic local exchange telecommunications company shall use its best faith effort to contact the third party, correct the subscriber record, and update the E-911 database or resubmit the accurate subscriber record to the E-911 service provider no later than the end of the next business day. In all instances involving third party contact, the facilities based basic local exchange telecommunications company shall properly update the E911 database or resubmit the accurate subscriber record to the E-911 service provider no later than the end of the next business day after receiving the accurate subscriber record from the third party. AUTHORITY: sections 386.040, RSMo 1994 and 386.250 and 392.200, RSMo Supp. 1998.* This rule originally filed as 4 CSR 240-34.050. Original rule filed Feb. 16, 1999, effective Sept. 30, 1999. Moved to 20 CSR 4240-34.050, effective Aug. 28, 2019. *Original Authority: 386.040, RSMo 1939; 386.250, RSMo 1939, amended 1963, 1967, 1977, 1980, 1987, 1988, 1991, 1993, 1995, 1996; 392.200, RSMo 1939, amended 1987, 1988, 1996.