Orientation of Participant Requirements

Orientation of Participant Requirements The service provider must demonstrate the ability to provide efficient and effective service to the participants of the program according to the following guidelines: 1. The service provider shall train participants who will drive the vehicle on the use of the ignition interlock device. 2. A reference and problem solving guide shall be given to participants at the time of installation. The guide shall include information on the location of service centers, servicing procedures, emergency procedures and how the device detects non-compliance. In addition, the guide should include the type of vehicle malfunctions or repairs that might affect the ignition interlock device and what to do when such reports are necessary and provide the twenty-four (24) hour toll free telephone number in the event of device failure or vehicle problems related to the interlock device.