Patient Rights and Responsibilities - The hospice shall insure that the patient

Patient Rights and Responsibilities - The hospice shall insure that the patient has the right to: 1. Be cared for by a team of professionals who provide health quality comprehensive hospice services as needed and appropriate for patient/family; 2. Have a clear understanding of the availability of hospice services and the hospice team 24 hours a day, seven days a week; 3. Receive appropriate and compassionate care, regardless of diagnosis, race, age, gender, creed, disability, sexual orientation, place of residence, or the ability to pay for the services rendered; 4. Be fully informed regarding patient’s status in order to participate in the POC. The hospice professional team will assist patient/family in identifying which services and treatments will help attain these goals; 5. Be fully informed regarding the potential benefits and risks of all medical treatments or services suggested, and to accept or refuse those treatments and/or services as appropriate to patient/family personal wishes; 6. Refuse any treatment without severing his/her relationship with the hospice; 7. Choose his/her private physician as long as the attending physician agrees to abide by the policies of the hospice program; 8. Be treated with respect and dignity; 9. Confidentiality with regard to provision of services and all client records, including information concerning patient/family health status, as well as social, and/or financial circumstances. The patient information and/or records may be released only with patient/family’s written consent, and/or as required by law; 10. Voice grievances concerning patient care, treatment and/or respect for person or privacy without being subject to discrimination or reprisal, and have any such complaints investigated by the hospice; and 11. Be informed of any fees or charges in advance of services for which patient/family may be liable. Patient/family has the right to access any insurance or entitlement program for which patient may be eligible. 12. The patient has the responsibility to: a. Participate in developing the POC and update as his or her condition/needs change; b. Provide hospice with his/her accurate and complete health information; c. Remain under a physician’s care while receiving hospice services; and d. Assist hospice staff in developing and maintaining a safe environment in which patient care can be provided.