Notices from Subgrantee to Applicant

Notices from Subgrantee to Applicant A. Notification of an appointment for services must be generated through Virtual ROMA and either mailed, emailed, or given to applicant in the office within fifteen (15) business days of the submission of a pre-application. A copy of the notification of an appointment for services must be scanned into Virtual ROMA. 1) The notification must include the following: i Name, address, phone number, and email address of Subgrantee office ii Date and time of appointment iii Eligibility information needed, as listed in Chapter 5. B. The Notification of Services form must be provided to the applicant either by letter or email within seventy-two (72) hours of the approval or denial of the application. This form must be scanned into Virtual ROMA and a copy placed in the applicant’s file. In emergency cases, the form must be sent within 18 hours (life threatening) or 48 hours (non-life threatening). C. A copy of the fair hearing process must be given to all applicants at each appointment, regardless of the approval or denial status. The fair hearing process must be posted in the lobby so the process can be seen by the public.