Provision of services regardless of residence

1. The certified clinic shall ensure that no individual seeking services is denied behavioral health care services, including crisis management services, because of place of residence, homelessness, or lack of a permanent address. 2. The certified clinic shall have protocols addressing the needs of individuals who do not live close to the certified clinic or within the certified clinic service area. The certified clinic is responsible for providing, at a minimum, crisis response, preliminary triage, and stabilization services in the certified clinic service area regardless of place of residence. The certified clinic's required protocols shall address management of the individual's ongoing treatment needs beyond crisis response, preliminary triage, and stabilization services. 3. The certified clinic shall demonstrate effort to use technologies for telehealth, telemedicine, videoconferencing, remote patient monitoring, asynchronous interventions, or other technologies: a. In alignment with the preferences of the individual; b. To the extent practical for individuals who live within the certified clinic's service area but live a long distance from the certified clinic; and c. For situations in which timely in-person crisis response is not possible. 4. A certified clinic is not required to provide continuous services to individuals who live outside of the certified clinic's service area.